Philips 44PL9523 44-Inch Cineos Widescreen LCOS Projection TV Monitor
By: Philips Average Rating: 1.5 Total Reviews: 2
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 On: 2005-08-28
First the one good part: Theres some nice quality when you watch TV, and it goes great with surround sound.
Now the bad parts.
First, the screen scratches VERY easily. By two months it was almost impossible to even look at the screen without staring at these white little smudges.
This TV worked fine for about six months. I was watching TV one night and I got this warning message that went something like "please replace lamp." I figured I had some time to order a new lamp because your TV lamp is supposed to last for 6000 hours, and once you get this message you have 1000 more hours to enjoy your TV and then it goes blank and you need a new lamp. At first I was confused because I certainly didnt use my TV for 5000 hours since I got it, so I shouldnt have been getting this warning.
Two hours after I got this warning my screen went blank.
Usually, when you turn on the TV a little orange light goes on, which turns to green when the screen goes on. It was now flashing red. The TV wouldnt turn on. I realized something was wrong with the TV since it only gave me 2 out of the 1000 more hours it was supposed to give me.
I contacted Philips and ordered a new lamp. They said it was going to be delivered in about a week. I was leaving for Italy in a couple days for a weeks vacation, so I figured my new lamp would be waiting for me when I get back.
It wasnt. So I called up customer service and asked them where my lamp was. They told me--"Its on back order! No one told you? Oh, Im so sorry!"
So, my new lamp was on back order and I was stuck without a TV. They said allow one more week for shipping.
I waited a week and a couple days, and my lamp still wasnt delivered. So I called up customer service again and they told me it was still on back order.
After a month of it being on back order I requested to talk to the executive level of customer service. The more high-authority workers told me if my lamp is on back order for 20 days or more, I could request a total refund of my crappy hi-definition TV. (I was on vacation a lot so I was told this when I got back) And thats just what I did.
A day after they confirmed my refund, my TV magically started working again.
It was very confusing, and I cant figure out why it suddenly started to work after one month of it not working.
Philips is still going to pick up my TV and give me a refund, because Im NOT keeping this TV.
I used a tape measure to measure my TV room and this time Im going to get a nice 100 inch TV that doesnt have the name PHILIPS on it.
DO NOT BUY THIS PRODUCT. IN THE WORDS OF MY TV, CONSIDER YOURSELF WARNED.
UPDATED October 6, 2005--I do not have this 44 inch TV. I have the EXACT same model in a 63 inch version.
On: 2005-08-27
First the one good part: Theres some nice quality when you watch TV, and it goes great with surround sound.
Now the bad parts.
First, the screen scratches VERY easily. By two months it was almost impossible to even look at the screen without staring at these white little smudges.
This TV worked fine for about six months. I was watching TV one night and I got this warning message that went something like "please replace lamp." I figured I had some time to order a new lamp because your TV lamp is supposed to last for 6000 hours, and once you get this message you have 1000 more hours to enjoy your TV and then it goes blank and you need a new lamp. At first I was confused because I certainly didnt use my TV for 5000 hours since I got it, so I shouldnt have been getting this warning.
Two hours after I got this warning my screen went blank.
Usually, when you turn on the TV a little orange light goes on, which turns to green when the screen goes on. It was now flashing red. The TV wouldnt turn on. I realized something was wrong with the TV since it only gave me 2 out of the 1000 more hours it was supposed to give me.
I contacted Philips and ordered a new lamp. They said it was going to be delivered in about a week. I was leaving for Italy in a couple days for a weeks vacation, so I figured my new lamp would be waiting for me when I get back.
It wasnt. So I called up customer service and asked them where my lamp was. They told me--"Its on back order! No one told you? Oh, Im so sorry!"
So, my new lamp was on back order and I was stuck without a TV. They said allow one more week for shipping.
I waited a week and a couple days, and my lamp still wasnt delivered. So I called up customer service again and they told me it was still on back order.
After a month of it being on back order I requested to talk to the executive level of customer service. The more high-authority workers told me if my lamp is on back order for 20 days or more, I could request a total refund of my crappy hi-definition TV. (I was on vacation a lot so I was told this when I got back) And thats just what I did.
A day after they confirmed my refund, my TV magically started working again.
It was very confusing, and I cant figure out why it suddenly started to work after one month of it not working.
Philips is still going to pick up my TV and give me a refund, because Im NOT keeping this TV.
I used a tape measure to measure my TV room and this time Im going to get a nice 100 inch TV that doesnt have the name PHILIPS on it.
DO NOT BUY THIS PRODUCT. IN THE WORDS OF MY TV, CONSIDER YOURSELF WARNED.
UPDATED October 6, 2005--I do not have this 44 inch TV. I have the EXACT same model in a 63 inch version.
 On: 2004-10-10
Because of the combination of the Philips name and the gorgeous picture quality of the floor model we saw at Bose, we purchased on of these from Bose. Two and a half weeks after it was installed, it flashed a message saying "replace lamp" (the lamps are supposed to last for 6,000 hours) and then it popped off, and we couldnt get it to turn on again.
We first contacted Philips, but their service center is in the Philippines, and the people know NOTHING about the products. On the second call and upon my insistence, they referred us to a customer service center in the US. That service center knew something about the product and thought perhaps the lamp was defective and sent us a new one (free, but only after some pointed comments about the fact that the TV wasnt even a month old). The replacement lamp did absolutely no good. We asked to have the TV replaced, but all Philips would do was to say we should arrange for a local authorized repair service to come to see what they could do.
At that point, we contacted Bose because we did not trust the long-term viability of whatever fix the repairmen might do, and the TV was too expensive to take the chance that it would break down two days after the warranty lapsed. Bose arranged for Philips to take back the TV and give us a replacement. But it seemed to us that Bose had to strong-arm Philips to stand behind the product.
The replacement worked for less than 24 hours before going into permanent stand-by mode. Bose agreed immediately to take it back and refund our purchase price. The only good aspect of our experience was the consummate professionalism and customer service of Bose.
I should add that on the day the second TV failed, Philips announced to the financial markets that it is terminating its rear projection TV line, citing market share considerations. My bet, the real reason is too high a defect rate on the product, based on our zero-for-two experience.
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