Samsung HLR-7178WX 71-Inch 1080P DLP HDTV
By: Samsung
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 On: 2007-08-16
After reading the negative review here, I had to post my own comments. While I cannot comment on Samsungs customer service (I have not yet had to contact them), I can say that this TV looks fantastic and has an incredible HD picture. I was very close to buying the Mitsubishi HD DLP that is of comparable size, but this TV has a much better picture.
 On: 2007-04-11
I bought a $4500 61 inch TV about 18 months ago. I didnt buy the warranty, because the price seemed ridiculous at the time. Now I realize that was a poor decision.
A little more than a year after I bought the TV, I noticed a solid black vertical line that cut off about 5 or 10% of the picture. I had a service person from the store of original purchase come see the TV. He brought a $1200 "engine" with him, because he predicted that he would need to replace this part. In fact, he never bothered turning on the TV...he knew from just my description that he would need to replace this engine, as the dark line problem is very common with Samsung DLPs.
He installed this $1200 part and I called Samsung to let them know how disappointed I was in the product. They said that they are not able to help because the TV is out of warranty. I explained that this must be a manufacturing defect if the problem is so common that the technician doesnt need to turn on the TV. They just kept repeating that they cant help a consumer that has equipment that is out of warranty.
I performed a google search on Samsung DLP problems and I was very disappointed to see so many messages from people with Samsung DLP problems. The "buzz" on most of the electronics forums is that plasma screens are much more reliable. If you insist on buying a DLP from Samsung, you should definitely purchase the warranty.
BTW, as you consider my opinion, check out my other reviews. Im usually a very satisfied customer and not someone likely to complain about a product.
On: 2007-04-10
Update: I had previously written a very critical review of Samsungs 61 inch TV and the terrible customer service I received from Samsung. Because of a technical glitch, I couldnt post that original review on the right size Samsung product. While you may find my review interesting if you are considering buying a Samsung DLP TV of any kind, I have moved the review to associate it with the actual size TV I purchased.
My review can be found easily if you search for it using Google or Amazons search functionality.
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