Denon DVD-1940CI Universal Scaling DVD Audio / Video / Super Audio CD Player
By: Denon Average Rating: 1.0 Total Reviews: 1
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 On: 2008-04-22
I purchased my 1940ci in November of 2007. We dont watch many DVDs, so it was about a week before we used it...it was a great unit...for a total of two movies. About 3 weeks later we went to watch another movie and the unit was dead. I contacted Denon who had me send it to thier repair facility in New Jersey. I live in Arizona. Over 6 weeks later I received it back with a repair tag that said there were two loose solders. I can forgive that. Things happen in shipping. Then, after being out of town for two months we sat down and watched a movie, worked well. a couple weeks later....again, no power...unit was dead again. So in about 6 months I was able to view 3 movies and the unit died twice. I have a Monster Power 5000, so I know its not a power surge problem. I called Denon again, after emailing them and getting no reply in over a week, and they told me I could send it in again. I asked if they could refund my money, or at least allow me to exchange it at a local authorised dealer...the answer was a resounding NO. send it in or we wont help you. I told them the unit was obviouisly a lemon, the reply was "we never said our units were perfect". My issue isnt so much with quality, the unit was fine...all three times it worked. My issue is with Denon not caring that I paid a very high price for a product based on their reputation for building great quality product, and then not offering me anything but another 6 week plus wait to use it again. Their rep just didnt care. Ill go back to my Pioneer Elite products...I have had them for a long time and only minor problems there.
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